Privacy Policy

Last updated: December 11, 2024

1. Introduction

TENSORTACTIC SOLUTIONS PRIVATE LIMITED ("Cripe," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (cripe.app) and services.

2. Information We Collect

Personal Information

  • •Name, email address, phone number, Cripe ID
  • •Government-issued ID (for KYC verification)
  • •Date of birth, nationality, address
  • •Bank account details (for withdrawals)
  • •Selfie/biometric data for identity verification

Transaction Information

  • •Transaction amounts, dates, and recipients
  • •Payment methods and account balances
  • •Transfer history and patterns

Device Information

  • •Device type, operating system, unique device identifiers
  • •IP address and location data
  • •App usage patterns

3. How We Use Your Information

  • •Provide and maintain our Services
  • •Process transactions and send notifications
  • •Verify your identity and prevent fraud
  • •Comply with legal and regulatory requirements (AML/KYC)
  • •Improve our products and user experience
  • •Respond to customer support requests

4. Information Sharing

We may share your information with:

  • •KYC Providers: SumSub, Signzy for identity verification
  • •Payment Processors: Stripe for card payments
  • •Off-Ramp Partners: MoonPay, Transak, Onmeta, Unlimit for bank withdrawals
  • •Legal Authorities: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

  • •256-bit AES encryption for data at rest and in transit
  • •Multi-factor authentication and transaction PIN
  • •Biometric authentication support
  • •Regular security audits

6. Data Retention

We retain your data for as long as your account is active and as required by law. Financial transaction records are kept for 7 years per regulatory requirements. You may request deletion subject to legal retention obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • •Access your personal data
  • •Correct inaccurate data
  • •Delete your data (right to be forgotten)
  • •Export your data (data portability)
  • •Opt-out of marketing communications

EU users have additional rights under GDPR. To exercise these rights, contact us at privacy@cripe.app.

8. Children's Privacy

Our Services are not intended for users under 18. We do not knowingly collect data from minors. If we learn we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or in-app notification. Continued use after changes constitutes acceptance.

10. Contact Us

For privacy-related inquiries:
privacy@cripe.app

Data Protection Officer

TENSORTACTIC SOLUTIONS PRIVATE LIMITED

#17, 2nd Floor, 7th Main Road, Stage II Indiranagar,

Bangalore, Karnataka, India - 560038